CANCELLATION POLICY

1. Customer Cancellation

Customers may request cancellation of an order within 24 hours of placing the order or before the order enters the packing/processing stage, whichever occurs earlier.

Cancellation requests should be sent as soon as possible to:

hi@anvranta.com

A cancellation request is not considered approved until Anvranta confirms the cancellation.

2. Orders Already in Processing or Packed

Once an order has entered processing, packing or dispatch preparation, Anvranta may be unable to cancel it.

Because Anvranta prepares and records orders during the packing process, requests received after this stage may not be capable of being accommodated.

3. Cancellation After Dispatch

Once an order has been dispatched, ordinary customer cancellation will generally not be available.

A customer may refuse delivery, subject to the Shipping Policy. Refusal after dispatch may result in applicable shipping, return-to-origin, transaction, customs or other non-recoverable costs being adjusted against any amount otherwise payable, to the extent permitted by applicable law.

4. Cancellation by Anvranta

Anvranta may cancel an order, in whole or in part, where reasonably necessary, including where:

  • the product has unexpectedly become unavailable;

  • there is an inventory or fulfilment problem;

  • a pricing, description or technical error has occurred;

  • payment cannot be verified or completed;

  • the transaction appears fraudulent, suspicious or unlawful;

  • the order cannot be shipped to the selected destination;

  • customs or legal restrictions prevent shipment;

  • the customer has provided materially incorrect information; or

  • circumstances beyond Anvranta's reasonable control prevent fulfilment.

Where Anvranta cancels an order after accepting payment, Anvranta will provide the applicable refund, credit or other legally required remedy, subject to applicable law and the circumstances of the cancellation.

5. Pricing Errors

Anvranta may correct typographical, technical or pricing errors.

Where an order has been placed at a materially erroneous price caused by a clear website or system error, Anvranta may cancel the affected order and provide the appropriate remedy available under applicable law.

6. Cancellation and Charges

Where a cancellation is accepted, any adjustment of shipping charges, transaction charges or other genuinely incurred and non-recoverable costs shall be made only to the extent permitted under applicable law.

Anvranta will not use this policy to impose charges that are prohibited by applicable consumer-protection law.

7. International Orders

For international orders, cancellation may also depend on whether the shipment has been handed to the carrier and whether customs or other destination-country processes have commenced.

8. Contact

Cancellation requests should contain:

  • order number;

  • customer name;

  • registered email address; and

  • reason for cancellation, where appropriate.

Email: hi@anvranta.com