GRIEVANCE REDRESSAL POLICY

Anvranta is committed to providing customers with a reasonable and accessible mechanism for raising concerns and seeking resolution.

1. Customer Support

Customers may initially contact:

Email: hi@anvranta.com

Customers should provide relevant information, including:

• order number;

• name;

• registered email address;

• description of the concern;

• photographs/videos where relevant; and

• any other supporting information.

2. Grievance Officer

Designation: Grievance Officer
Email: Grievance@Anvranta.com
Address: C/o Eternal We Corporation Pvt. Ltd, Innov8 Orchid Centrem Sector-53, DLF QE, Golf Course Road, Gurgaon, Haryana-122002, India

3. Acknowledgement

Anvranta will endeavour to acknowledge consumer grievances within 48 hours of receipt, subject to applicable law.

4. Resolution

Anvranta will endeavour to address and resolve grievances within the period prescribed by applicable law.

Where a matter requires investigation, courier verification, payment-provider investigation, fraud review or other external confirmation, the customer may be requested to provide additional information.

5. Good-Faith Resolution

Anvranta aims to resolve customer concerns through good-faith communication and practical solutions wherever reasonably possible.

Nothing in this policy prevents a customer from exercising a statutory right or remedy available under applicable law.

6. Escalation

If a customer is dissatisfied with an initial response, the customer may request escalation through the grievance process using the above contact details.

7. Abuse of Grievance Mechanism

Anvranta reserves the right to take reasonable steps in cases involving repeated fraudulent claims, abusive communications, threats, impersonation, manipulation of evidence or other misuse of the grievance mechanism, subject to applicable law.