PRIVACY POLICY

Anvranta Ventures LLP (“Anvranta”, “we”, “us” or “our”) respects the privacy of individuals who visit or use Anvranta.com.

This Privacy Policy explains what information we may collect, why we collect it, how we use it, with whom we may share it, how we protect it, and how customers may exercise applicable rights.

The policy is intended to apply to our website, online store, customer-service interactions, transactions and related digital services.

1. Information We May Collect

Depending upon how you interact with Anvranta, we may collect some or all of the following information.

A. Identity and Contact Information

This may include:

  • name;

  • email address;

  • telephone/mobile number;

  • billing address;

  • shipping address;

  • country and state;

  • delivery details; and

  • other contact information voluntarily provided by you.

B. Order Information

We may collect:

  • products ordered;

  • order number;

  • order date;

  • quantities;

  • prices;

  • discounts;

  • shipping details;

  • delivery information;

  • return or complaint information; and

  • transaction status.

C. Payment-Related Information

Payment transactions may involve information such as:

  • payment method;

  • transaction identifier;

  • payment status;

  • limited card/payment information;

  • currency;

  • billing information; and

  • information received from payment service providers.

Complete payment credentials may be processed directly by payment gateways, banks, card networks or other payment providers.

D. Account Information

Where you create an account, we may collect:

  • login credentials;

  • account preferences;

  • account history;

  • saved addresses;

  • wishlist information; and

  • other account-related information.

E. Device and Technical Information

When you visit our website, we and our service providers may collect certain technical information, such as:

  • IP address;

  • browser type;

  • device type;

  • operating system;

  • language;

  • approximate location inferred from technical information;

  • pages viewed;

  • referring pages;

  • timestamps;

  • clicks and interactions;

  • website performance information; and

  • other technical or diagnostic information.

F. Cookies and Similar Technologies

We may use cookies, pixels, tags, SDKs, local storage and similar technologies for purposes including:

  • website functionality;

  • authentication;

  • shopping-cart functionality;

  • remembering preferences;

  • analytics;

  • security;

  • advertising;

  • attribution;

  • performance measurement; and

  • personalisation.

Further information is provided in our Cookie Policy.

2. How We Use Personal Information

We may process personal information for lawful and legitimate purposes, including:

  • creating and maintaining customer accounts;

  • processing and fulfilling orders;

  • delivering products;

  • processing payments;

  • verifying transactions;

  • providing customer support;

  • handling cancellations, complaints and claims;

  • communicating order updates;

  • improving our products and services;

  • improving website functionality;

  • preventing fraud and abuse;

  • maintaining website and payment security;

  • conducting analytics;

  • complying with legal obligations;

  • maintaining records required by law;

  • sending marketing communications where permitted;

  • providing personalised recommendations or advertising;

  • managing loyalty or promotional programmes; and

  • enforcing our terms and policies.

3. Consent and Other Lawful Grounds

Where required by applicable data-protection law, Anvranta will obtain appropriate consent before processing personal data for purposes requiring consent.

Certain processing may also be undertaken where necessary for fulfilling a contract, complying with a legal obligation, protecting legitimate interests where legally permitted, preventing fraud or for other lawful purposes recognised by applicable law.

4. Marketing Communications

Where legally permitted and where appropriate consent has been obtained, Anvranta may send promotional communications by:

  • email;

  • SMS;

  • WhatsApp;

  • push notification;

  • website notifications; or

  • other electronic channels.

Customers may unsubscribe from promotional communications using available unsubscribe mechanisms or by contacting us.

Order-related and transactional communications may continue to be sent where reasonably necessary to fulfil an order or provide an account service.

5. Sharing of Information

Anvranta may share personal information with service providers and other recipients where reasonably necessary for operating our business, including:

  • payment gateways;

  • banks;

  • acquiring institutions;

  • courier and logistics companies;

  • shipping aggregators;

  • website and hosting providers;

  • e-commerce platforms;

  • analytics providers;

  • advertising platforms;

  • customer-support tools;

  • email and communication service providers;

  • fraud-prevention providers;

  • cybersecurity providers;

  • professional advisers;

  • insurers;

  • auditors;

  • governmental authorities; and

  • courts, regulators or law-enforcement authorities where legally required or permitted.

Third-party service providers may process information under their own terms and privacy policies.

6. International Transfers

Because Anvranta operates an international e-commerce website, personal information may be processed or stored in India and/or other countries through service providers used by Anvranta.

Such processing will be undertaken subject to applicable law and any restrictions applicable to cross-border data processing.

7. Data Retention

Anvranta may retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • fulfilment of orders;

  • customer service;

  • legal and regulatory compliance;

  • tax and accounting requirements;

  • dispute resolution;

  • fraud prevention;

  • security;

  • enforcement of agreements; and

  • other legitimate business purposes.

Where information is no longer required and there is no legal reason to retain it, Anvranta may delete, anonymise or otherwise dispose of it in accordance with applicable law.

8. Data Security

Anvranta takes reasonable measures designed to protect personal information from unauthorised access, misuse, alteration, disclosure, destruction or loss.

Security measures may include access controls, authentication, encryption or encrypted transport where appropriate, system monitoring, service-provider controls and other safeguards.

However, no online transmission or storage system can be guaranteed to be completely secure.

9. Customer Rights

Subject to applicable law, individuals may have rights relating to their personal information, including rights to:

  • obtain information regarding processing;

  • access personal information;

  • correct inaccurate information;

  • update information;

  • request erasure where legally applicable;

  • withdraw consent where processing is based on consent;

  • raise a grievance; and

  • exercise other rights provided under applicable law.

Requests may be submitted to:

hi@anvranta.com

Anvranta may require reasonable verification of identity before acting upon a request.

10. Withdrawal of Consent

Where processing is based on consent, consent may be withdrawn using the mechanism made available by Anvranta.

Withdrawal of consent will not affect processing lawfully carried out before withdrawal.

Withdrawal may also mean that Anvranta is unable to continue providing certain services where the relevant information is necessary for that service.

11. Children's Privacy

Anvranta's website is intended for general consumers and is not specifically directed at children.

We do not knowingly seek to collect personal information from children in circumstances where applicable law requires parental or guardian consent.

If you believe a child has provided personal information to Anvranta without appropriate consent, please contact us.

12. Cookies

Anvranta may use cookies and similar technologies to provide and improve website functions and understand how visitors interact with the website.

Users may be able to control certain cookies through browser settings or available website controls. Disabling certain technologies may affect website functionality.

13. Third-Party Websites

Anvranta's website may contain links to websites, applications, social-media platforms or services operated by third parties.

Anvranta is not responsible for the privacy or security practices of third-party websites.

Customers should review the privacy policies of third-party services before submitting information to them.

14. Third-Party Analytics and Advertising

We may use third-party technologies such as analytics tools, advertising pixels, conversion tracking, remarketing technologies and similar services.

These technologies may allow service providers to collect information about interactions with our website for measurement, security, advertising or personalisation purposes, subject to their applicable policies and legal requirements.

15. Business Transfers

If Anvranta or substantially all of its assets is reorganised, transferred, merged, acquired or otherwise subject to a corporate transaction, customer information may be transferred as part of that transaction where permitted by law.

16. Legal Disclosure

Anvranta may disclose information where reasonably necessary to:

  • comply with applicable law;

  • respond to legal process;

  • comply with lawful governmental requests;

  • enforce contractual rights;

  • investigate fraud or abuse;

  • protect customers, Anvranta or third parties; or

  • address security incidents.

17. Changes to This Privacy Policy

Anvranta may update this Privacy Policy from time to time.

The updated version will be published on Anvranta.com with a revised “Last Updated” date.

Where required by applicable law, material changes may be communicated through an appropriate notice.

18. Contact and Grievance

For privacy-related questions, complaints, rights requests or concerns:

Anvranta Ventures LLP
Email: hi@anvranta.com

A dedicated grievance/privacy contact may be identified on the website once formally designated.

19. Governing Law

This Privacy Policy is intended to operate subject to applicable Indian law and, where applicable, mandatory data-protection laws governing customers in their respective jurisdictions.

Nothing in this Privacy Policy is intended to remove a right that cannot lawfully be excluded.